Practice Note: Common Accommodation Services for the Business Operations Strategy by WFP's Humanitarian Booking Hub

This practice note provides information on Accommodation Services, through the Humanitarian Booking Hub--an innovative digital platform for the global operations of United Nations Operational Management Teams (OMTs) and Country Teams (UNCTs) within the Business Operation Strategy (BOS) framework. The Humanitarian Booking Hub is a UN proprietary online platform powered by WFP. It allows staff and managers to book field accommodation services and optimise the guesthouse's daily management activities. It standardises business processes, automates request tracking and improves service delivery through real-time monitoring of customer satisfaction. At the same time, it promotes synergies and efficiency gains. It is truly a UN solution for the UN, designed in accordance with the Mutual Recognition, Costing and Customer Satisfaction principles.