Resource
Practice Note: UN Common Medical Booking Services for the Business Operations Strategy (BOS) by WFP's Humanitarian Booking Hub
January 2021
This Practice Note provides information on the Humanitarian Booking Hub – UN Medical Booking Service, an innovative digital platform for the global operations of United Nations Operational Management Teams (OMTs) and Country Teams (UNCTs) within the Business Operations Strategy (BOS) framework. The Humanitarian Booking Hub is a UN proprietary online platform powered by WFP. It allows staff and managers to book and run medical services and optimise daily management of in-field operations. It standardises business processes, automates request tracking and improves service delivery through real-time monitoring of customer satisfaction. At the same time, it promotes synergies and efficiency gains. It is truly a UN solution for the UN, designed in accordance with the Mutual Recognition, Costing and Customer Satisfaction principles.